Lets Make it Pop Together!
Have questions or need assistance to bring your vision or party idea to life?
Whether you're dreaming of a balloon arch that wows, a seasonal gift with a personal touch, or a full on themed celebration Make it Pop is here to help make it unforgettable!
Please complete our enquiry form!
Frequently Asked Questions
What types of events do you cover?
We cover all events, from birthdays to corporate functions with customised balloon decor and setups.
Can I request personalised items?
Absolutely! We offer a range of personalised gifts and items tailored to your specific event needs.
How can I contact you?
You can fill out the enquiry form on our website, and we'll get back to you shortly.
Do you offer seasonal items?
Yes, we provide seasonal decorations and gifts for various holidays and celebrations throughout the year.
Where are you located?
We are based in Bramley, Leeds, serving the local community for all event needs.
Do you do same day orders?
Yes, you can visit the shop and purchase helium balloons, pre-made gifts which includes personalisation while you wait.
MAKE IT POP EVENTS LTD
TERMS & CONDITIONS
These Terms & Conditions govern all bookings, purchases, services, installations, prop hire, balloon decor, event styling and related products supplied by Make it Pop Events Ltd
By placing an order, paying a booking fee, making a purchase, accepting a quotation, or otherwise engaging our services, you ("the Client", "Customer", or "Hirer") agree to be bound by these Terms & Conditions.
By making payment, you confirm that:
• You have read and understood these Terms & Conditions.
• You agree to be bound by these Terms & Conditions.
• You have reviewed our Balloon Care Information and understand the nature and lifespan of balloon products.
• You accept responsibility for ensuring that all event information provided to us is accurate and complete.
EVENT STYLING, BALLOON DECOR & PROP HIRE
1. Booking & Payment
1.1 A non-refundable booking fee is required to secure your booking.
1.2 The remaining balance must be paid no later than 48 hours prior to the event date.
1.3 Payments may be made via bank transfer, in-store payment, or cash where agreed in advance.
1.4 Any quotation provided by Make it Pop Events Ltd is valid for 24 hours from the time of issue. Prices are subject to change until a booking fee has been received.
1.5 If the final balance has not been received by the due date, Make it Pop Events Ltd reserves the right to cancel the booking without refund of any monies previously paid.
1.6 No delivery, installation or setup will take place until full payment has been received and cleared.
1.7 By making payment, you confirm that you have read, understood and accepted these Terms & Conditions and have reviewed our Balloon Care Information.
2. Cancellations & Refunds
2.1 All booking fees and deposits are non-refundable.
2.2 If an event is cancelled within 7 days of the scheduled event date, no refund will be issued.
2.3 In the unlikely event that Make it Pop Events Ltd needs to cancel due to circumstances beyond our control, we will make every reasonable effort to source a suitable replacement supplier. If this is not possible, a full refund of monies paid will be provided.
3. Changes & Rescheduling
3.1 Requests to change an event date must be made in writing at least 14 days prior to the original event date.
3.2 Whilst every effort will be made to accommodate date changes, availability cannot be guaranteed.
3.3 If a booking is moved to a date on which we are unavailable, no refund will be issued.
4. Damage, Loss & Replacement Costs
4.1 The Client accepts full responsibility for all hired props, equipment, backdrops, frames, signs, neon lights and other hired items from the time of delivery until collection.
4.2 The Client shall be liable for the cost of repairing or replacing any items that are lost, stolen, damaged or destroyed during the hire period.
4.3 An invoice for repair or replacement costs will be issued where necessary and must be paid within 14 days.
4.4 All hired items remain the property of Make it Pop Events Ltd at all times.
4.5 The Client remains responsible for hired items until they have been collected by Make it Pop Events Ltd.
4.6 Any hired items that are lost, stolen, disposed of, moved to another location, or removed by a third party before collection will be charged at full replacement cost.
5. Use & Care of Props
5.1 The Client agrees to use all hired items responsibly and in accordance with any instructions provided.
5.2 All installations require a flat, stable and suitable surface. We reserve the right not to install displays where the setup area is unsafe or unsuitable.
5.3 Props, signs and equipment must not be altered, modified, moved or repaired without our prior written consent.
5.4 The Client is responsible for protecting hired items from adverse weather, theft, vandalism and accidental damage.
5.5 If you wish to keep balloons from a display after collection, all florals, foliage, signage and hired items must remain with us.
5.6 Personalised signs remain the property of Make it Pop Events Ltd unless purchased separately. Personalised signs may be purchased for an additional fee of £30.
6. Delivery, Collection & Access
6.1 All props and installations will be delivered and collected at the agreed location and time.
6.2 The Client must ensure suitable access to the venue and ensure someone is present to receive and return hired items.
6.3 Any items not available for collection at the agreed time may incur additional collection charges.
6.4 The Client is responsible for ensuring adequate access, parking and setup space are available at the venue.
6.5 If delays occur due to restricted access, unavailable parking, venue regulations, venue staff, inaccurate information provided by the Client, or circumstances beyond our control, Make it Pop Events Ltd reserves the right to charge additional labour, waiting time or travel fees.
6.6 Collection times requested outside our standard operating hours may be subject to additional charges and must be agreed upon at the time of booking.
7. Liability
7.1 We shall not be held responsible for any injury, loss, damage, accident or claim arising from the use of hired equipment, props or balloon displays after installation or delivery.
7.2 The Client agrees to indemnify and hold Make it Pop Events Ltd harmless against any claims, costs, losses or liabilities arising from the use of our products or services.
7.3 Where necessary, command hooks or temporary fixing methods may be used during installation. We cannot accept responsibility for damage caused by these products or for their failure to adhere to surfaces provided by the venue or Client.
7.4 Balloons may present a choking hazard. Children should be supervised around balloons and balloon displays at all times. Broken or uninflated balloons should be disposed of immediately.
7.5 Make it Pop Events Ltd accepts no responsibility for injuries, accidents or damages arising from the misuse of balloons, props or hired equipment.
8. Outdoor Installations
8.1 Outdoor balloon displays and installations are subject to weather conditions including wind, rain, direct sunlight, heat, humidity and extreme temperatures.
8.2 Whilst we use professional products and installation methods to maximise durability, Make it Pop Events Ltd cannot guarantee the lifespan, appearance or condition of any outdoor display once installed.
8.3 No refunds, credits or replacements will be offered for displays damaged by weather conditions or other circumstances beyond our control.
9. Photography & Marketing
9.1 We reserve the right to photograph and film our work before, during or after installation.
9.2 Images and videos may be used for promotional, advertising, website, portfolio and social media purposes.
9.3 If you do not wish photographs from your event to be used, you must notify us in writing before the event date.
10. Privacy
10.1 Any personal information provided will be processed and stored in accordance with applicable UK data protection legislation.
10.2 We will not share personal information with third parties except where necessary to fulfil our contractual obligations or where required by law.
11. Force Majeure
11.1 Make it Pop Events Ltd shall not be liable for any delay, cancellation or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
11.2 Such circumstances include, but are not limited to, severe weather, flooding, fire, accidents, illness, road closures, venue closures, supplier failures, transportation disruptions, government restrictions, acts of God, national emergencies or any other unforeseen event.
12. Amendments
12.1 We reserve the right to amend these Terms & Conditions at any time.
12.2 The version applicable to your booking will be the version in force at the time your booking fee is received.
IMPORTANT INFORMATION
• Light-up numbers, letters and neon signs require access to a suitable power supply.
• Please advise us prior to booking if any guests have a latex allergy.
• Children must be supervised around balloon displays and décor at all times.
• Hired props may show reasonable signs of wear and tear from regular use.
• Unless otherwise agreed, balloon displays are temporary decorations and are not designed to last indefinitely.
• Where a collection service has been booked, Make it Pop Events Ltd reserves the right to remove and dispose of balloons during collection.
• Any balloons, décor or installations left behind after collection are done so entirely at the Client's own risk.
BALLOON SALES TERMS
1. Defect Reporting
Any concerns regarding balloon quality or defects must be reported within 12 hours of collection or delivery, together with photographic evidence where possible.
2. Balloon Preparation
Balloons are prepared in advance and checked prior to collection or delivery to ensure they leave us in satisfactory condition.
3. Balloon Care
Customers acknowledge that balloon care guidance is available and agree to follow all recommended care instructions.
4. Refunds & Replacements
No refunds or replacements will be offered for balloons damaged through misuse, mishandling, environmental conditions, transportation issues or failure to follow care advice.
5. Balloon Lifespan
Balloon longevity varies according to weather conditions, handling, temperature and environmental factors. Any lifespan estimates provided are guidelines only and not guarantees.
6. Choking Hazard
Broken or uninflated balloons may present a choking hazard. Children should be supervised at all times.
7. Latex Allergies
Customers must notify us of any latex allergies before ordering. We will endeavour to provide suitable alternatives where possible.
8. Personalisation
Personalised vinyl may wrinkle naturally as balloons deflate. This is normal and does not constitute a defect.
9. Balloon Order Cancellations
9.1 Orders cancelled within 7 days of the required date are non-refundable.
9.2 Orders cancelled more than 7 days before the event date will receive a 50% refund or may transfer the full value to a future booking date, subject to availability.
10. Adverse Weather
Where extreme weather prevents safe delivery or installation, we will work with the customer to arrange an alternative delivery or installation time.
11. Intellectual Property
All designs, artwork, branding and creative concepts remain the intellectual property of Make it Pop Events Ltd and may not be copied, reproduced or resold without our written permission.
BALLOON CARE INFORMATION
• Keep balloons away from sharp objects, direct sunlight, heaters, fireplaces and air conditioning units.
• Avoid exposure to extreme temperatures.
• Ensure adequate vehicle space when transporting balloons. We cannot accept responsibility for damage caused during customer transportation.
• Helium balloons naturally shrink and lose float time over time.
• Personalisation may wrinkle as helium balloons deflate.
• We use Hi-Float treatment where applicable to increase float times for latex balloons.
• Balloons should be disposed of responsibly and never released into the environment.
COLLECTION & DELIVERY INFORMATION
Availability
Collections and deliveries are available Monday to Saturday.
Sundays are reserved exclusively for event installations and pre-arranged setups.
Collections
Collection times vary daily and will be confirmed the day before collection.
Deliveries
• Delivery is available for orders over £20.
• Orders below £20 are collection only.
• Delivery times are estimates and cannot be guaranteed.
• Specific delivery times must be agreed before ordering.
• Customers will receive notification when their order is en route.
Notice Period
We recommend providing at least 48 hours' notice for all orders. Short-notice bookings may be accommodated subject to availability.
By placing an order or making a booking with Make it Pop Events Ltd, you confirm that you have read, understood and agreed to these Terms & Conditions in full.
Location
Proudly serving West Yorkshire with exceptional balloon and event services.
Address
Unit E1,
St Catherine's Mill,
Broad Lane,
Leeds,
West Yorkshire,
LS13 2TD
Hours
Saturday 10am-4pm
Sunday 11am-3pm
Check out our social media post for weekly updates on shop opening times.
Contact
Info@makeitpopevents.co.uk
Opening Hours
Delivery and collection from the shop available evenings and weekends.